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Do kindly note This is a work still in progress.
The below is a study content guide to taking the below exam certificate
It is important to note that ITIL is a registered trademark of Axelos Ltd
Featured imaged credited to IT governance publishing.
What is ITIL?
It can Ibe referred to as the most preferred certification approach to getting into the Information Technology Service Management department.
ITIL is the most widely used service management framework.
Do kindly note: After the release of Version 4, ITIL is no longer an acronym that stands for Information technology Infrastructure library.
The reason for the change at version was because ITIL is no longer a library but a community involved with various content writers and contributors.
Also, the community now has over 2000 members who steer its development.
It's no surprise that information technology can be found in the core areas of every business.
The purpose of ITIL is to offer organizations comprehensive guidance for the management of information technology within the modern world evolution to provide an end to end IT digital operating model covering a sustainable and valuable tech-enabled product and servicewhile guiding the Organization, on how technologies used may interfaces with the companies business strategy by promoting it.
Overview Of the ITIL Certification Scheme
Below is a link to where the full update to the latest ITIL scheme can be found
The ITIL Foundation Exam
ITIL Foundation exam format
- Multiple choice examination questions
- There are going to be likely four types of questions: standard, missing word, list and what is not
- 40 questions each worth 1 point
- 26 marks required to pass (out of 40 available) - 65%
- 60 minute's duration to complete the exam
- 75 minute's to complete it if not taking the exam in one's Native / Working Language
- Closed book.
Naturally, ITIL's questions are based upon bloom's level taxonomy
- Blooms Level 1 ( represents approximately 77.5% of the question ) involves "to remember."
- Blooms Level 2 ( represents approximately 22.5% of the question ) involves "to understand."
- The apply(3), Analyse(4), Evaluate(5), and create(6) bloom level are tested in ITIL Managing professional (ITIL MP) and ITIL Strategic Leader (ITIL SL)
Examing the ITIL Foundation Path
|Core Learning Outcomes||Number of Test Questions||Approximate question weight|
|Understand the Key service Concepts||5||12.5%|
|Understand how the ITIL guiding principles can help an organisation adopt and adapt service management||6||15%|
|Unbderstand the four dimentsions of service Management||2||5%|
|Understand the purpose and components of the ITIL service value system|
|Understand the activities of the service value chain, and how they interconnect||2||5%|
|Know the purpose and key terms of 15 ITIL practices||7||17.5%|
|Understand 7 ITIL Practices||17||42.5%|
The Purpose of ITIL
ITIL 4 provides an organization with a comprehensive framework for ITSM.
IT is designed to ensure that an effective, efficient, flexible, coordinated and integrated system for governance and management of ITIL services is established and continually improving in the organization.
IT Service Management Evolution
Services are the primary way an organization creates value for them selfs and their customers
All most all services are IT enables from areas of split riding to booking a hotel, to purchasing things from Amazon.
There is no denying that there are tremendous benefits for organizations in creating IT service management capabilities
Note: stagnation does not bring value
If an organization wishes to build a sustainable and effective service management model, they must be ready to:
- Create that ITSM Capability module
- Manage that ITSM Capability Module
- Improve upon that ITSM Capability Module
- Expand on the ITSM Capability Module
Technology keeps evolving like nothing before
We have things like
- cloud computing
- blockchain technology
- memory-only storage
- Machine learning and artificial intelligence
- Internet of things (IoT)
All these technologies have opened up fresh areas of values where services had evolved as well to where we see things like
- infrastructure as a service - Iaas
- Platform as a service - PaaS
- Software as a Service - SaaS
Core Components of ITIL Service Systems
- ITIL Service Value Chain ( SVC )
- ITIL Practice
- ITIL Guiding Principle
- IT Govenance
- Continusl Improvement
1 ITIL, the most widely accepted approach to IT service management in the world, is developed, managed and operated by the [?] organization.
Identify the missing word in the following sentence.
2 Which two courses are specifically part of the ITIL® Managing Professional (MP) career path requirement?
Instruction: Choose all options that best answer the question.
- ITIL® Specialist – Drive Stakeholder Value
- ITIL® Foundation
- ITIL® Leader - Digital & IT Strategy
3 How many minutes does one have to take the ITIL 4 exam if not taking it in their native or working language?
Instruction: Choose the option that best answers the question.
4 What is the comprehensive framework that ITIL 4 provides to global organizations?
- Continual improvement
- Information libraries
5 According to ITIL4, almost all services today have which characteristic?
Instruction: Choose the option that best answers the questio
- They are IT-enabled
- Services have not fundamentally changed
- They are running in a public cloud
- They rarely create direct value
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