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Essential prerequisite and Attribute Demands needed in the Information Technology (IT) Industry

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Job Title:Technical Support Specialist

Requirements:

  • Should have few year’s experience as a software support representative offering post-sales phone and email support to customers for a cloud-based (SaaS) product
  • Great verbal and written communication skills in English 
  • Knowledge of DNS, TCP/IP, and other networking concepts
  • Understanding of relational databases
  • Familiarity with Windows and Linux operating systems
  • Ability to work in shifts, including weekends
  • Team player with excellent interpersonal skills
  • Quick learner with desire to learn new tools and techniques
  • Post-Secondary degree in Computer Science

Bonus Skills:

  • Familiarity with ITSM tools
  • ITIL certification is a strong asset 
  • Familiarity with application servers
  • Familiarity with LDAP configuration
  • Strong work ethic with the willingness to do what it takes to get the job done
  • Posses a Proactive attitude with a positive attitude

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Bolu has worked as a freelance writer and web developer, while progressively developing a Large career in the IT sector. He also specialized in accessibility testing, where His experience with front-end development helped inspire him to train on web designs and development. He is a smart, passionate and meticulous individual His Favorite Quote: To be brilliant, one must find ways to be of good value and impact on those around you. While remembering that creativity comes from never considering any idea useless

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